Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at linehomecandles@gmail.com. Please note that returns will need to be sent to the following address:
12 Grove Villas, Birmingham, ENG, B647ES, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at linehomecandles@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at linehomecandles@gmail.com.

Humble Beginnings

Our journey began during the quiet days of lockdown, when what started as a simple hobby quickly blossomed into a passion. Initially, we crafted candles and wax melts as heartfelt gifts for friends and family. The joy of creating something beautiful and fragrant sparked a deeper curiosity, leading us to immerse ourselves in the art and science of candle-making.

First steps

Through dedicated research and countless hours of perfecting our craft, we developed a range of high-quality scented candles and wax melts that we're truly proud of. Each product is hand-poured in Birmingham, UK, using only the finest vegan ingredients. We believe in the importance of quality and sustainability, and this belief is reflected in every item we create.

Stretching our legs

As we grew, so did our product line. We expanded our offerings to include luxurious room mists, elegant diffusers, and stylish car fresheners—each one crafted with the same attention to detail and commitment to quality. Despite our growth, we've remained true to our roots. All our products are made in small batches to ensure that every item receives the care it deserves.

Unique at heart

At the heart of our business is a love for customization. We take pride in offering bespoke products tailored to your unique preferences, whether it's a specific scent or a personalized design. Your satisfaction and delight are our top priorities, and we're always excited to help you create something special.